DVTel’s CEO responds
[We’re pleased to post Eli Gorovici’s response to our blog post]
Dear Mr. Hunt:
I am the CEO of DVTel, Inc. I am writing to you regarding your recent post, entitled “DVTel off the Rails” (http://www.securitydreamer.com/2008/03/dvtel-off-the-r.html). There are several factual errors in your post. We ask that you please post a correction based on the following comments, or post this message from DVTel as an addendum to your post.
First you write “DVTel’s challenge for the future is simply that it is tough to compete with an OEM strategy…”
In today’s competitive market, most of the largest security manufacturers either OEM some parts of their product offering or do as DVTel does, employing contract manufacturing relationships. These contract manufacturing relationships are often confused with OEM relationships.
You go on to write “especially when software comes from one OEM partner and hardware comes from another, while simultaneously trying to produce one’s own products.”
As you note, DVTel produces its own products. In fact, DVTel does not OEM any of its Latitude V5, Longitude Access Control or iSOC software.
Further, as an open system provider DVTel is proud of its commitment to supporting all major 3rd party hardware. DVTel counts this as one of our strengths in the market. It is an open industry goal to cross-support all hardware and today our iSOC solution supports 3rd party hardware from all the major manufacturers.
We are puzzled by your comment concerning Bosch for better cameras, Verint for a broader line of encoders, Milestone for richer software.” In fact, both Verint and Bosch offer cameras which are OEM’d from third parties. As for the relative richness of software, DVTel’s iSOC platform has been recognized through many industry awards for its innovation and we believe if compared fairly amongst enterprise class solutions today, it has very few peers.
Contrary to your assertions, DVTel is one of the fastest growing companies in the industry with world class solutions and support, counting a growing number of Fortune 500 companies as loyal returning customers. Repeat business is the best measure of a company’s reliability and success in meeting its clients’ needs.
You go on to write “But pricing, sales techniques, questionable support and a host of technical and operational challenges threaten the company’s health.” In fact, DVTel’s health has never been more robust. DVTel’s commitment to offer the highest level of customer service with competitive pricing has led to consistently higher sales performance and customer satisfaction year to year.
The following statement is also factually incorrect: “After surviving the dot com bust of the 1990s, struggling through bankruptcy and sifting through the technological landscape, DVTel’s "eureka moment" came when it discovered the usefulness of a video for analog-to-digital translation, IP transmission and connection to a digital video recorder (DVR)”.
In fact, DVTel was founded in 2000 and was not in existence in the 1990’s. Neither DVTel nor its investors has declared bankruptcy. DVTel has however had many “
moments”. Notably, we made the decision in 2003 to build the iSOC platform to be much more than just a networked video system. We realized that none of the existing system architectures, including the 3.5 predecessor, would scale to support the features we envisioned the market would require in the future. We believe the iSOC V5 platform represents a unique embodiment of that future vision.
You go on to write “DVTel has also developed a suite of professional grade network (IP) cameras, called Altitude. The fixed cameras are OEM’d from Verint and Vivotek, while PTZ dome cameras are OEM’d from Infinova with Verint encoders inside.”
In fact DVTel has developed 3 tiers of Altitude cameras comprised of more than 150 product codes that are not available from any other manufacturer. Many products today look very similar due to the high cost of case tooling while the designs inside are quite different. For instance we have contract manufacturers that produce our cameras and the 4CIF Pro series look identical to the newly released AVT Mega-pixel series which has completely different, yet 100% DVTel designed electronics and software content inside. To say DVTel merely OEMs their product line from these manufacturers is incorrect and misleading. DVTel designs its cameras and they are not available under a different part number from another source as would be the case with an OEM product.
You go on to write “Latitude iSOC V5 was developed in
by the original NiceEye group.” In fact, DVTel has no relationship or connection to Nice. DVTel employs more than 60 software developers who were hired by us to develop the DVTel line of products.
Your listing of DVTel clients belies your comment that the Latitude iSOC V5 “has yet to prove its value to the market”. In fact, the size and prestige of DVTel’s accounts, which you accurately list, demonstrate that the Latitude iSOC V5 and DVTel’s other offerings have won a large and well-deserved following.
You go on to write “Both Latitude versions (3.5 and 5.0) are available as Classic or Elite. There is no substantial difference in the core software.” In fact the iSOC V5 core is quite different both from an architectural and underlying technology perspective. V5 is more scalable, has many features not offered in 3.5 and is Microsoft .NET based vs. the Visual Basic architecture used in 3.5 which is no longer actively supported by Microsoft. In additional DVTel does not sell the 3.5 release for over 12 months and we are actively installing the V5 platform for more than 2 years.
You go on to write:
“ 3rd party support
Axis cameras and Encoders (version 3.5 supports more cameras than 5.0)
Sony Cameras (supported only in version 3.5)
Bosch cameras (supported only in version 3.5)
iQeye (supported only in version 3.5)
DVTel also provide a generic JPEG interface to receive a standard JPEG based stream from other IP cameras.”
In fact V5 supports the latest models from most of the major manufacturers including Axis, Bosch, Verint, Arecont and many others. In addition the DVTel camera lines include more than 150 models from VGA to Mega-pixel that are supported in iSOC V5.
DVTel releases customer installations only when given permission and it is distressing to see names of those who have not publicly talked about their physical security solution mentioned in this article/blog. This is a breach of their privacy, and our customers are always our first priority. Although customer leaks do happen, if a public press statement wasn’t given by the end user, integrator or DVTel, it is just rumors and not fact and could be harmful to their security program.
Please let us know if you will correct these errors or if you will provide DVTel with an opportunity to respond. If you have any questions, please do not hesitate to contact me directly.
CEO, DVTel, Inc.
[SecurityDreamer asked DVTel to fact check this content many weeks ago at which time they opted not to respond – Ed.]