Home > Manufacturers, Trends > Why I Seem Grumpy (to nervous security vendors)

Why I Seem Grumpy (to nervous security vendors)

A friend of mine was talking about SecurityDreamer to a VP of sales buddy of his. The buddy remarked,  “Steve Hunt…that guy doesn’t like anybody.” It was obvious the fellow was referring to my frequent criticisms of vendors, like the one he works for. I can see how manufacturers of security products may feel that way: I have high expectations for products that actually work and for manufacturers who actually meet end user customer needs.

Where else is a security professional or end user going to turn for the straight dope? The trade magazines are not in the business of critique. Their pages are filled with sometimes glowing or syrupy sweet re-caps of vendor press releases. Even so called customer case studies sometimes have their source in vendor announced customer wins. And who are the “experts” quoted to support those stories? If its not me or Dan Dunkel, its almost always a vendor!

I can assure you, o reader, that when a manufacturer or service provider is not working in the best interests of its customers or shareholders, or the best interests of the industry generally, then SecurityDreamer will help to point out the error and direct the wayward vendor back onto the straight and narrow path to shareholder value and customer satisfaction.

So I can imagine I seem grumpy to a bunch of folks who have never been publicly critiqued. Thanks to you, my thousands of weekly readers…together we can make a difference.

Advertisements
Categories: Manufacturers, Trends
  1. April 19, 2007 at 6:25 pm

    Steve,
    You bring up an interesting point. A number of big security manufacturers have had long successful runs by aggressively leveraging channel lock-up and proprietary systems. As solutions move from commodity hardware to sophisticated software, old rules are dying fast. And a lot of big slow companies are being forced to [gasp] innovate on behalf of customers… and they are really struggling with this transition. Well, let’s not shed a tear for big profitable companies who’d rather arm-twist the channel than actually invest in building great products. Keep holding their feet to the fire Steve.

  2. April 20, 2007 at 6:29 am

    Or those that arm-twist security consultants into towing the party line (or else we’ll slap a restraining order on you, a la HID).

  3. April 20, 2007 at 7:29 am

    It’s like that in all sectors of technology (for example my husband wants a new laptop… this will mean hours of digging on my part to figure out the best one… *sigh*)
    But in the security field things really become obscure. There are so many products and so many claims it makes the head spin.
    My one standing rule is: the bigger the claim to protecting my (or the company’s) safety – the more skeptical I am about the product working.
    Of course most of the products I run across are in ads – and our company has no need for them – but I always wonder… are they doing what they claim? And where does one go to find out. (at least I wondered that before you started blogging)

  1. No trackbacks yet.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: